Warranty & Service

1. Statutory warranty

The statutory warranty applies to all products you buy from Ridgefront Gear. This means that a product must meet what you, as a consumer, may reasonably expect of it. If a product breaks within its expected lifespan through no fault of your own, you are entitled to repair, replacement or a refund, all free of charge.

2. Manufacturer's warranty

Some products additionally carry a manufacturer's warranty. This is provided by the manufacturer and may differ in duration and conditions. The manufacturer's warranty does not affect the statutory warranty.

3. Exclusions

• Damage caused by incorrect or careless use.
• Wear and tear from normal use.
• Damage from external causes such as dropping, impact or water.
• Repairs or modifications carried out by third parties without permission.

4. Service & support

We provide support with questions or problems with your product. Please contact our customer service for this. Depending on the problem, we may offer a manual, repair, replacement or refund.

5. Warranty claim procedure

• Report your problem via our contact form or by e-mail.
• Include clear photos and, where applicable, a description of the defect.
• We will assess your request within 5 working days and inform you of the next steps.
• If necessary, you will receive return instructions for sending in the product.
• After assessment, we will offer repair, replacement or a refund.

6. Contact

E-mail: info@ridgefrontgear.nl
Website: https://ridgefrontgear.nl