Orders & Delivery

At Ridgefront Gear we maintain a transparent policy regarding ordering, delivery and shipping. Below you will find all the important information set out clearly.

1. Ordering process

• After placing your order, you will receive an order confirmation by e-mail.
• As soon as your order has been processed and shipped, you will receive a shipping confirmation.
• If you have any questions about your order, you can always contact our customer service.

2. Delivery times

• EU warehouses: delivery within 3-7 working days.
• Delivery from outside the EU: delivery within 7-15 working days.
• Within the Netherlands and Belgium, a delivery time of on average 7-13 working days generally applies.
• During public holidays or busy periods, the delivery time may differ; you will be informed of this in good time.
• Delivery times are estimates; we cannot guarantee a specific delivery date.

3. Shipping costs

• Within the Netherlands, Belgium and Germany: free shipping from €50,- worth of items (incl. VAT) per order.
• Below that, shipping costs €4,95.
• Different rates apply for delivery outside the Netherlands, Belgium and Germany (visible at checkout).
• Different rates apply for other countries within Europe, which are visible at checkout.

4. Customs & import duties

• Orders from countries outside the EU may incur additional costs, such as customs duties, VAT or clearance charges.
• These costs are always borne by the customer and are not reimbursed by Ridgefront Gear.

5. Carriers

• For EU deliveries, we work with reliable carriers such as PostNL, DHL, DPD and GLS.
• For international deliveries, we work with local partners of our suppliers.
• As soon as your order has been shipped, you will receive a track & trace code by e-mail where possible.

6. Damaged or incorrectly delivered

• Always check your order immediately upon receipt.
• Should a product be damaged or not correspond to your order, please contact us within 48 hours.
• Always include clear photos so that we can resolve the problem quickly.

7. Cancelling or changing an order

• Would you like to cancel or change your order? Contact us as soon as possible.
• If your order has not yet been shipped, we will amend it or cancel the order free of charge.
• If your order has already been shipped, the regular returns procedure applies.

8. Contact

E-mail: info@ridgefrontgear.nl
Website: https://ridgefrontgear.nl