Returns & Cancellation

At Ridgefront Gear we maintain a clear returns and cancellation policy that complies with European consumer legislation.

1. Cancelling your order

Would you like to cancel your order? Please contact our customer service as soon as possible. If the order has not yet been processed or shipped, we can carry out the cancellation free of charge. If the order is already on its way, you can exercise your right of withdrawal after receipt.

2. Right of withdrawal (14-day cooling-off period)

As a consumer, you have the right to withdraw from the agreement within 14 days of receiving your order without giving any reason. During this cooling-off period, you may examine the product as you would in a physical shop.

3. Conditions for returns

• The product must be returned complete, unused and in its original packaging.
• Some products are excluded from returns, such as hygiene products, opened sealed items, personalised or custom-made products, and digital downloads.
• Damaged or incompletely returned products may result in a diminished value, which will be deducted from the amount to be refunded.

4. Costs of returning

The costs of returning products are borne by the customer, unless otherwise agreed or unless the product was delivered incorrectly or damaged.

5. Returns procedure

• Report your return within 14 days of receipt via our contact form or by e-mail.
• You will receive instructions and the return address from us.
• Send the product back no later than 14 days after you have informed us that you are withdrawing from the purchase.
• Always keep your proof of shipment; without proof, we cannot guarantee a refund.

6. Refund

We will process your refund no later than 14 days after you have informed us that you are withdrawing from the purchase. We may withhold the refund until we have received the product or you have provided proof that you have sent it back, whichever is earlier. We will refund you via the same payment method you used when placing the order.

For a full return (withdrawal), we refund the shipping costs of the outbound delivery, as required by law. If your order was €50 or more and was therefore already shipped for free, there is nothing to refund on that point. For orders outside the EU, shipping costs are not refunded.

7. Damaged or incorrectly delivered product

Have you received a defective or incorrect product? Report this within 48 hours with clear photos. In that case, we will reimburse the costs in full or offer a replacement product.

8. Withdrawal form

You may use the model withdrawal form (not mandatory). On request, we will also provide it by e-mail.

9. Contact

E-mail: info@ridgefrontgear.nl
Website: https://ridgefrontgear.nl